ISO 20000 Process Sheets
These are the
most concise summary of each of the ISO 20000 processes. They enable you to
understand the goal and basic activities of each of the processes. They
should be the first thing you review to get a high level understanding of
the processes and their inter-relationships.
sheets (each in PDF format) present a colorful representation, and can be used
for both learning and references. The following are extracts from this collection: