Parts of ISO 20000
PDF copy of each
part of the standard itself
Service Delivery Library
comprehensive series of documents and templates to support the service
delivery process, including SLA templates.
Resolution Process Library
series of documents and templates to support the service delivery process
Control Process Library
comprehensive series of documents and templates to support the control process
The Release Process Library
comprehensive series of documents and templates to support the release process
20000 Process Sheets
ISO 20000 processes distilled into a series of easy to use graphical reference
ISO 20000 Training
PowerPoint introduction for executive management.
20000 Compliance Assessment Kit
Excel based kit
to measure assessment against ITSM processes.
ISO 20000 Strategy Template
template document detailing the case for ISO 20000 from a strategic
Sample Outsourcing Agreement and Various Bonus Items
A range of
additional support materials.
entire toolkit can be
purchased online and downloaded straight to your PC. Simply visit our
20000 Purchase Page
ISO 20000 Relationship Process Library
a library of items and materials to support the relationship process. The following
documents are included:
- Business Relationship Risk register – there is a
requirement to monitor the potential issues that could affect the successful
implementation of any project. This guide is an excellent way to track risks
in an open manner.
- Supplier relationship Timesheet template – when working
with suppliers there is often a requirement to be able to track time spent
working on specific issues/projects. Use this neat template for your summary
- Supplier relationship Resource usage sheet – another view
on tracking time details for your external suppliers against agreed work
hours. Use this excel spreadsheet to track actual hours worked against
budgeted/approved work hours.
- Business Relationship and Supplier Combined Roles and
Responsibilities – with a focus on the Change and Release Management
processes this guide is an excellent starting point to clarify the types of
roles and their assignments that have to be discussed and agreed. This
document is a higher level guide than each of the individual process role
and responsibility guides that are also provided as part of this kit.
The following are
just a handful of samples from this unique collection:
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